Frequently Asked Questions

How long will my order take?

At Spart Craft the picking takes 1–2 business days and carriage another 3–7, which is 4–9 business days door to door for most of the country.

How much is shipping?

Free US shipping starts at $40.00 at Spart Craft; anything smaller carries a flat $6.50.

Do you ship outside the United States?

US addresses only for now; Spart Craft does not ship internationally.

Can I collect my order from the shop?

Collection is not offered on Spart Craft web orders, so buying in person means visiting 84-26 37th Ave, Jackson Heights, NY 11372, United States during Mon-Sat: 10:00 AM – 7:00 PM | Sun: 11:00 AM – 6:00 PM.

What can I pay with?

Checkout at Spart Craft currently offers Direct bank transfer and Check payment only; card payment is not enabled on this site at the moment.

Can I return something?

Spart Craft accepts returns for 30 days after delivery on unused stock in the original pack, and pays the postage when the fault is at this end. Spart Craft publishes the exact conditions on the Refund and Returns Policy page.

How fast are refunds?

Expect 3-5 business days from the moment Spart Craft checks the return in, plus whatever the card issuer takes to display it.

Can I cancel an order?

Until the order is picked, Spart Craft can cancel it; after dispatch the only route is a return.

Is my payment secure?

No card details are entered anywhere on Spart Craft, because the only routes open are Direct bank transfer and Check payment, which you arrange with your own bank.

How do I reach a person?

The fastest route into Spart Craft is [email protected], answered within 1 business day, with +1 718-406-9444 during opening hours.

Still stuck?

Spart Craft
84-26 37th Ave, Jackson Heights, NY 11372, United States
Phone: +1 718-406-9444
Email: [email protected]
Hours: Mon-Sat: 10:00 AM – 7:00 PM | Sun: 11:00 AM – 6:00 PM